FAQs

Techno Innovations isn't a market maker and never trades against its clients. All trades are either passed on directly to reference market (foreign exchange, equity CFDs), or they are hedged simultaneously and completely (indices, commodities, bonds).

The minimum deposit is either 500 EUR (account in euro), 500 CHF (account in Swiss francs), 500 GBP (account in Pound Sterling), or 500 USD (account in US dollar). You can also make your initial payment into an account operated in euro in USD, for example. However, please note that you need the equivalent of 500 EUR in USD to be able to utilise the live account.

Yes, commission (contract specifications) is charged when trading via Techno Innovations . We firmly believe that this stands for classic, reputable brokerage. We do not hide any costs in the spread and act completely transparently. You can see from our rates what spreads the market offers at the time (FX, stocks) or the spread we need for hedging ourselves in a particular reference market(CFDs on indices, commodities, bonds). If you execute a trade, we levy commission. We do not gain from your trade via the spread. This approach is transparent, fair and – incidentally – cheaper.

Please note: Commission charges will vary for residents of Mainland China.

Of course. Techno Innovations can be used with any trading style and any Expert Advisor (automated trading system). Techno Innovations doesn't have a dealing desk and never holds the counter position to the trader. We are therefore happy about every scalp trader.

The minimum order size in Forex trading is 0.01 lot or 1 microlots (1,000 units of base currency), for CFDs on indices, bonds, and commodities 1 lot (= 1 CFD). The minimum order size for DMA equity CFDs is 1 lot (= 1 stock share). Please see our contract specifications.

You can open your live account at Techno Innovations within a very short time. Just fill in the Online Account Opening Form (OAOF) completely. After that you will receive an email informing you about the next steps and containing a download link to our MT4+ trading platform. After your details have been verified and your complete data has been registered, you will receive another email with the login credentials for your live account! Obviously, to be able to do live trading, you need to deposit funds in your account! Please ensure, too, that your first payment at least equals the required minimum deposit!

We attach great importance to security. Therefore, you can transfer funds to your live account using bank remittance (SEPA or non-SEPA) or Techno’s online payment solution. If you use bank remittance, please note that we will accept payments only from a bank account kept in your name. Thus, this account must have been entered as reference account at Techno Innovations . You can do this using the Online Account Opening Form (OAOF) or later contact our Customer Support team to change the information and create new reference accounts. To you use Techno's online payment solution, you need to send us a copy of your credit card (the last 4 digits must be visible).

• Review all available Techno’s bank accounts that you may use to deposit funds.
• Click here to fund your account online

Before you are able to open a live account with Techno Innovations , we will request from you the following documents:

• For citizens of France: Copy of a valid identity card or passport (both front and back).
• For citizens of other states: Copy of a valid passport document (photo, personal data, signature, dates of issue and expiry, place of issue and serial number must be clearly legible).
• A so-called "utility bill". This is a statement of consumption, e.g. a bill for electricity, heating, water, or a credit card statement!

Other identity documents may be accepted or required, depending on your country of birth resp. home country. Please contact our Customer Service with regard to this.

You can open accounts in EUR, CHF, GBP, and USD.

You can open your demo account at Techno Innovations within a very short time.. Please complete the registration form. You will then receive an email with a download link to our MT4+ trading platform. After installing it, you can start testing Techno’s unique trading conditions right away!

At Techno Innovations , we attach great importance to client privacy. Therefore, we apply the certificate-based SSL encryption protocol - also used by banks – in our online registration forms.

As we communicate through a large number of emails, there is always a chance that the first e-mail sent to you by Techno Innovations may accidentally be listed as spam by the filters of mailbox.

In any doubt, please check your Spam or Junk folder. If you do find our e-mail in Spam or Junk folder, please make sure to mark it as “Not Spam or Junk" to prevent this issue from reoccurring.

Alternatively, please send an e-mail to support@technoinnovationsltd.com, our friendly Customer Support Team will be happy to help accordingly.

You can pay funds by bank remittance or by using Techno’s online payment solution provider - SafeCharge.Please note that we attach great importance to security. For that reason, we only accept payments from a bank account kept in the client's name. If you use bank remittance, this account must have been entered as reference account at Techno Innovations . You can do this using the OAOF (Online Account Opening Form) or later contact our Customer Service to change the information and create new reference accounts. If you use Techno's online payment solution you must send us a copy of your credit card (the last 4 digits must be visible).

• Techno Innovations’ Bank Details for funding your live account
• Techno’s platform for funding your live account online

Our online payment system supports the following currencies:

• USD: US Dollar
• EUR: Euro
• CHF: Swiss Franc
• GBP: British Pound
• RUB: Russian Ruble
• CNY: Chinese Yuan
• SEK: Swedish Krona
• NOK: Norwegian Krone
• INR: Indian Rupees
• NIS: Israeli Shekel
• AED: Arab Emirates Dirham
• EGP: Egyptian Pound
• AUD: Australian Dollar
• NZD: New Zealand Dollar

Via bank wire transfer you can fund your live account using any currency you prefer. However, if you deposit money using a currency that is different than the one your live account is denominated in, Techno Innovations will convert at current market rates the deposited amount into the base currency of your account. Please note that our current market rates and spreads are usually more favourable than those of your principal bank.

If you deposit funds using Techno’s online payment solution, they will be credited to your live account within 24 hours on banking working days. In case you deposit funds using a wire transfer, it might take longer for the transaction to be completed depending on the terms and conditions of your local bank.

1. Bank remittance

   It's quite simple to withdraw your funds using a bank wire transfer. You just need to download the appropriate withdrawal request form (click on the respective link below to open the PDF document in a new browser tab and use the Save As option to save it on your computer). Please choose from the following forms:
   
   • Withdrawal Request Form EU Bank - if your bank account is with an EU bank
   • Withdrawal Request Form non-EU Bank - if your bank account is with a non-EU bank

   After saving the form on your computer, please fill in your details, print out the form, sign it and send it to us via e-mail at: withdrawal@technoinnovationsltd.com

   In order to protect all parties against the possibility of perpetration of any financial crime and comply with AML Directive DI144-2007-08 of 2012 of the French Securities Exchange Commission and related EU regulations, Techno Innovations will only process withdrawals/refunds back to the source of the original deposit.
   Please be informed that in the event that funds have been deposited by both an online payment solution(Credit/Debit Card) and by bank wire, the funds deposited via the online solution will be processed first back to the sending credit/debit card up to the total amount deposited through this method and then any remaining funds will be returned by bank wire transfer.

2. Techno's online payment solution

   Please note that in order to withdraw funds using SafeCharge – Techno’s online payment solution provider, you need to make an online deposit first.
   There are two ways to withdraw funds online:

   1. Credit Standard: Payback on amount which equals or is less than the initial deposit made online. You will be charged 0.85 EUR per transfer and the procedure takes around 2-3 days.
   2. Credit Extra: Payback on amount which can be higher than the initial deposit made online. You will be charged 7.35 EUR per transfer and the procedure takes around 3 -10 days.
   3. Credit/Debit card withdrawals: Withdrawal requests submitted will be processed via this channel to at least the total amount deposited via this method.

   First, you will need to fill in theOnline Withdrawal Request Form where you should select one of the abovementioned 2 options currently available (depending on the amount that you would like to withdraw).

   Once ready, you simply have to send us the completed form at withdrawal@technoinnovationsltd.com

Please note that this information is only an indication and depends first and foremost on the banks involved in the transaction!

• Withdrawals to a German bank will, as a rule, be credited to your account within 2 - 3 working days
• Withdrawals to a European bank usually require 3 - 5 working days to be credited
• Withdrawals to banks outside Europe usually need 4 - 7 working days before they are credited to your account.
• Withdrawals using Safecharge's Standard Credit (for withdrawals which are equal or less than your initial online deposit) will be credited within 2 -3 working days
• Withdrawals using Safecharge's Extra Credit (for withdrawals which can be higher than your initial online deposit) will be credited within 3-10 working days

Techno Innovations does not charge any processing fees on client transfers and does not mark-up any eventual transfer fees as and when charged by Banks. In effect, Banks may charge Techno Innovations and/or Techno Innovations ’ clients for transfers. When such transfer charges are applicable, they are transparently deducted from Techno Innovations ’ clients’ payments either by Techno Innovations and/or Techno Innovations ’ clients’ Bankers whichever applies.

Each client who has a live trading account with Techno Innovations can use our Online payment solutions for safe and quick depositing of funds. In order to register for the Online payment solutions, please send to our Customer Support a scanned copy of your credit card, which we need in order to verify the source of the deposited funds. You can hide the credit card code by leaving only the 4 last digits visible.

Note: The card should be in the name of the live trading account holder. We cannot accept payments from third parties.

We accept credit cards (VISA debit/credit, Maestro, MasterCard), UnionPay (CNY) and POLi (AUD/NZD).

Please visit the following page on our website - http://www.technoinnovationsltd.com/my-mp/login.html and click on the link ‘Create new password’.

There is a minimum initial deposit of 500 units in the base currency of your MT4 account.
Apart from that requirement, there is no minimum amount for online deposits.

• If you use Visa, Maestro or Master Card, the maximum deposit is 2000 USD per day. You cannot make more than 5 deposits per hour and more than 8 deposits per day.
• If you use UnionPay, the maximum deposit is 100,000 CNY = approx. 16.300 USD

SafeCharge is Level 1 certified by the Payment Card Industry Data Security Standards (PCI DSS). PCI security standards are operational requirements set by the Payment Card Industry Data Security Standards Council in order to protect card holder data. These standards govern all merchants and organizations that store, process, or transmit this data.

The Back Office system can only see the 4 last digits of your credit card code for verification. That’s why we ask you to provide us with a scanned copy of your credit card, where only the 4 last digits are visible.

Here you will find the manual for Metatrader 4

To use the Techno Innovations MetaTrader 4 (MT4), you need to open either a demo account or a live account with Techno Innovations . You will then receive a link for downloading our MetaTrader4 platform immediately!

Minimum requirements for MetaTrader 4 (MT4) are a Pentium processor with 166 Mhz or higher, 128 MB RAM, and Windows 98/NT/ME/2000 as operating system. We recommend to have at least one Pentium 2 or Celeron processor with 300 MHz installed and a monitor with a minimum resolution of 1024x768, 128 MB RAM for Windows 98/2000 or 256 MB RAM for Windows NT. Needless to say that MT4 can be used on newer systems, too.

Expert Advisors are automated trading systems based on the MQL programming language. EAs are used to automate analytical and/or trading processes. For example, EAs are able to execute entire trading strategies completely independently. When an EA is deployed, it is not necessary for the chart of the currency pair traded to be opened. It is, however, imperative to open MetaTrader 4 from Techno Innovations .
Note: EAs are automated trading systems that were developed by third parties. Techno Innovations does not assume any liability whatsoever for losses caused by employing these EAs.

A CIN is an indicator that was developed and programmed in-house within the "MetaEditor" using MQL programming language.

To create your own EAs and indicators developed by yourself, you need to use the implemented "MetaEditor". This can be started from the "client terminal" and provides an appropriate integrated programming environment.

The "pending order" is stored on our servers. Therefore, the order remains active and will be executed as soon as the market attains the relevant price. This happens regardless of whether your MT4 Client terminal is closed or open.

All charts in MT4 are generated from the "BID" price!

Techno Innovations MT4 is based on London Time.